How can we help you?

As soon as you have found an item of your choice (suitable size, colour and available), you can put it into the shopping cart. Just click on the button "Add to shopping cart".

Once you have selected all the items you want, click on the shopping cart. Here you will find all the items that you have selected. You can remove or add items here.

Once the desired items are in the shopping cart, click "To Checkout" in the next step.

Choose whether you would like to register as a customer or shop as a guest.

Before you select the mode of payment, verify once again whether the delivery address and billing address are correct. For purchase on account, the delivery address must not differ from the billing address.

After you have selected the desired mode of payment, you can view your shopping cart, the purchase price and the shipping charges once again.

Please confirm that you accept our General Terms and Conditions of Business (AGBs) and then go to "place order" in the last step.

Orders can only be placed online.

Currently, you cannot revise your orders on our website.
We are happy to assist you. Please contact our hotline at 0080013461212.

Yes! Just enter your email address in the field "We will inform you when the item is available again", and you will receive a message from us as soon as the item arrives.

The standard shipping charges within Germany are €3.95.

For shipping charges outside Germany, please refer to the table: Delivery Information

We deliver within Europe, to the following countries: Delivery Information

Delivery within Germany usually takes 2-3 working days.

Pedal tractors require 1 week and go-carts up to 2 weeks.

The delivery time outside Germany is approx. 5 to 7 working days, and 2-3 weeks for pedal tractors and go-carts.

You are welcome to change the delivery address for orders paid by credit card, PayPal or paid through the immediate transfer payment system.

As soon as we have handed over your package to the supplier, we will send you a shipping confirmation along with the corresponding shipment tracking number.

Please contact us by email at: contact.webshop.uk@agcocorp.com, or call us at: 00800 1346 1212, give us your order number and the item number, and we will forward the missing item.

Please contact us by email at: contact.webshop.uk@agcocorp.com, or call us at: 00800 1346 1212, If possible, send us a photograph of the damaged item by email. We will take care of everything else.

Contact DHL or UPS by means of shipment tracking to check the status of the delivery.

If that is not successful, please contact our hotline: 00800 1346 1212

If it was not possible to deliver the package to you, there should be a notification in your mailbox, followed by another delivery, or a pick-up address will be indicated.

You can return your package to us free of charge.

On the homepage of our webshop, you will find the information "Free returns".

Within Germany, you can process your return shipment via DHL. In all other countries, via UPS.

You can print out return labels yourself. Details can be found at: Return Consignment

If you require any assistance, please contact us at: contact.webshop.uk@agcocorp.com or call us at: 00800 1346 1212

If something does not fit or if you are not pleased with it, you can return the goods to us within 14 days in the original packaging along with the filled-out return note.

The statutory guarantee period shall apply for damage and defects for which you are not responsible.

Send us the item for exchange with the free return delivery.

Please fill out the return note here as well. We will try to deliver your exchange within one week, if possible, in as far as the desired item is in stock.

The original purchase amount will be credited to the customer account within 2 weeks after receipt and inspection of the return and paid by transfer as a credit card transaction, through PayPal or to your bank account.

You have the following payment options:

PAYPAL

Secure and fast via the login of your PayPal account. Your PayPal account is linked to your bank account or credit card, so you will be charged directly by PayPal.

CREDIT CARD

The invoice amount will be debited from your Visa or MasterCard as soon as the goods are dispatched to you.

IMMEDIATE TRANSFER (SOFORTÜBERWEISUNG)

With the immediate transfer mode of payment, the invoice amount is debited easily and securely via the login of your online banking account.

You will receive a transaction confirmation after the transfer.

PURCHASE ON ACCOUNT

With "Purchase on account" you simply pay the invoice amount by transfer within 14 days, as indicated on your invoice, to: PayPal Europe; IBAN DE36120700888005647752; Intended Purpose: 88S672462W6073307; Bank:Deutsche Bank, BIC: DEUTDEDBPAL.

Promotions are temporary offers or advertising campaigns that we advertise on our start banners.

You can redeem the promotional codes in your shopping cart under "Redeem".

Register for the newsletter in our online shop. This will ensure that you always stay informed about all the latest styles, trends and our promotions.

In each newsletter, you will see the item: “If you no longer wish to receive the newsletter, please click here". You will not receive any further newsletters after this.

Monday - Friday from 9 am to 5 pm hours by telephone at: 00800 1346 1212 or by mail: contact.webshop.uk@agcocorp.com

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